Help
Most orders will ship within 2 business days of the date that the order is placed. Orders ship on Tuesday and Thursday.
If a scheduled shipment date lands on a holiday, the order will be delayed by at least one day. Thanksgiving and Christmas holidays may delay the scheduled shipment dates by 2 or more days.
If your order is shipped by FREE shipping it will be delivered by USPS First Class mail. The USPS tracking link in your Order Shipment Email Notification should provide you with an estimated delivery date. Please understand that Sunbelt USA cannot control the delivery of your package once it leaves our warehouse.
For security reasons, orders that are shipped by USPS First Class mail to apartments, unit #s, lot #s, suites, etc. will require signature confirmation.
Online order returns must be requested within 10 days of your receipt of the product. Customers are responsible for the return shipping cost. After inspection, if the returned item is deemed to be in sellable condition (that means unused and undamaged) Gone Fishing will refund the purchaser of the order for the full amount of the product within 14 business days of our receipt of your package. Anyone other than the original purchaser of the order is not eligible to request or receive a refund or exchange.
If you are requesting an exchange, please allow 2 weeks for processing your exchange order.
Please complete our Request Merchandise Authorization form.
Gone Fishing is committed to customer satisfaction by backing all Gone Fishing sunglasses with a limited lifetime warranty against manufacturing defects. This warranty covers your Gone Fishing sunglasses against manufacturer’s defects in material or workmanship only. The warranty does not cover damages caused by use or abuse. Be aware that scratched lenses are not a manufacturing defect.
Gone Fishing reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized Gone Fishing dealer to qualify our products as warrantable. All claims must be submitted directly via the online Warranty Claim Form.
The following forms of Proof of Purchase are acceptable for purchases that were made at one of our authorized retailers:
- Gone Fishing online order notification email receipt.
- Copy of the physical receipt with a visible date of purchase and retailer name.
WARRANTY REGISTRATION
If you purchased from a retail store or another website you must register your item for the warranty before you can submit a warranty claim. Warranty registration must be submitted within 30 days of your purchase of your Gone Fishing sunglasses. To register your item for warranty CLICK HERE.
If you purchased from GoneFishingOptics.com, warranty registration is not required. You will need your Gone Fishing order number to submit a warranty claim.
INSPECTION
There is a non-refundable warranty processing fee of $12 for each warranty claim item. Be aware that the warranty processing fee will not be refunded if your claim is denied. For details regarding inspection see the Warranty Claim form.
WARRANTY CLAIM
You can submit a Warranty Claim ONLY if you have a Gone Fishing online order number or a Warranty Registration number. Should a defect occur please CLICK HERE to submit your warranty claim. Each item submitted must have a separate warranty claim.
SHIPPING
US Postal shipping for the warranty replacement item sent to you (in continental U.S. residents, including AK and HI) is FREE. US Postal shipping internationally for your warranty replacement is $25.